IMPORTANT
DELIVERY
INSTRUCTIONS
For a Student Packed Order
1. Please have volunteers ready to help unload the truck and lay out your shipment
upon arrival.
2. We recommend you lay out and distribute your group's order in a spacious
location. We also
suggest no one but volunteers be allowed in the distribution area until the order
is completely prepared for distribution.
3. You'll find the packing list inside your main box in a manila envelope.
Enclosed is a summary report of your order.
4. Every participant has been assigned a number. This number is listed beside
each participant's name on the summary report.
Their number is also written on each of their boxes.
5. If your delivery is a school wide sale or a multi-group organization, each
classroom or group is assigned an alphabetical letter. Example: Ms. Hill's class is Letter A. The participants in Ms Hill's class will
be numbered as following: Kelly Anderson is A #1;
Tommy Burns is A #2; Colby Franks is A #3; etc. Letters are not used with organizations
who do not have separate
classrooms or groups within the organization.
6. For easy distribution, line the boxes in alphabetical, then numerical order.
Notice, some participants have more than one box.
If a box says '1 of 3', this means there has to be a '2 of 3' and a '3 of 3'.
See example below.
7. We recommend that boxes not be distributed until all boxes are laid out and
accounted for. This means if a box says '3 of 3',
then you are certain there are 3 boxes for that participant.
8. Please notice all accessory/hard-good products and prize items (including
food prizes) are boxed separately from the
participant's order. These items are labeled with the corresponding participant's
number. We suggest all orders be laid out
before the distribution of accessory/hard-good items or prizes.
9. Please have all participants check their boxes on the premises at the time
of delivery. We suggest each participant confirm
his or her order with the coordinator.
10. If you have any questions about how your delivery should work, please contact
our friendly Customer Service department
at 1-800-960-2014. We will be glad to assist in making your delivery as smooth
as possible!
Example
for instruction #6:
When receiving your delivery, make note of any visible damage to your
shipment on the driver's freight bill. Please contact Customer
Service to report any damages to your shipment due to shipping. Please
notify Chef-Co of shortages or damages within
48 hours of delivery. Any notification of problems after 48 hours will be assumed
to be a customer ordering problem and not a Chef-Co
sorting problem. We will be happy to ship product to correct the error.
The cost of the product and shipping will be billed to your organization.
Be sure to check shortages against the participant's order-taker
and the tally sheet immediately to see if the order was copied correctly.
(transposing incorrectly causes shortages or overages).
