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Frequently Asked Questions



1. Q: Are there any expenses with a Chef-Co fundraiser?
2. Q: What do you provide?
3. Q: How long should we run our fundraising program?
4. Q: When should we collect money from our customers?
5. Q: How many fundraising campaigns should we hold each year?
6. Q: Does Chef-Co supply prizes or incentives for participants?
7. Q: How do I turn in my group’s order?
8. Q: What is your policy on late orders?
9. Q: How and when do we pay for our product?
10. Q: How long will it be until we get the product we have sold?
11. Q: Will I need help to receive our delivery?
12. Q: What is your policy regarding damages or shortages?
1. Q: Are there any expenses with a Chef-Co fundraiser?
A: No. We pay for brochures, incentive flyers, the packaging of orders by participant and class, all prizes and shipping. We supply your group with all the necessary materials for a successful and profitable sale! You pay only for the product that you have pre-sold.   
2. Q: What do you provide?
A: We supply everything needed to operate a successful fundraising program! We'll work with you to customize a program just for your group. We prepare your fundraising packets and provide brochures, money envelopes and incentives for your participants. We student-pack your orders and provide detailed sales summaries. You'll have a dedicated and professional Consultant to work with you before and during your sale. We also provide a friendly Customer Service department to help with questions about your delivery.  
3. Q: How long should we run our fundraising program?
A: Most programs run for two weeks, although your group may have better results with a shorter or longer campaign. Our professional consultants can help you customize the most effective program for your group.    
4. Q: When should we collect money from our customers?
A: We suggest you collect money as you take orders. All checks should be made payable to your organization.    
5. Q: How many fundraising campaigns should we hold each year?
A: We recommend that an organization hold no more than two major fundraising programs each year. This will help to avoid volunteer and community "burn-out" and maintain the success of your major fundraising programs.    
6. Q: Does Chef-Co supply prizes or incentives for participants?
A: Yes! We offer several different prize programs, including one that lets you use the products in our brochure as prizes. Your select the prize program for your group and we deliver their prizes the same day we deliver your customer's product. With our program, participants are excited about the prizes before and after they get them.   
7. Q: How do I turn in my group’s order?
A: First, collect each participant’s order-taker at the end of your group’s sale. Next, transfer their totals to the tally sheets provided by your Consultant. Please be sure all columns are added both vertically and horizontally. Then, fax or email your tally sheet(s) to your Consultant. All orders must be turned in to your Consultant by Monday at 5pm. Finally, call your Consultant to confirm your order’s receipt.   
8. Q: What is your policy on late orders?
A: We may or may not accept late orders depending upon the status of your order. We will do our best to insure a late order is included in your original order. There is no additional cost for adding a late order to your original order. It's always in your best interest to submit late orders rather than return the money to those looking to support your organization. We will accept late orders even after the product is readied for shipment, but there is a shipping charge for this service and this product may not be delivered with your original order.  
9. Q: How and when do we pay for our product?
A: For your convenience Chef-Co will send you an invoice prior to the delivery. The driver will collect 1 certified check made payable to Chef-Co prior to unloading your product.    
10. Q: How long will it be until we get the product we have sold?
A: We normally ship two weeks from the day that we receive your order. Someone from our friendly Customer Service Department will call to inform you of delivery details.    
11. Q: Will I need help to receive our delivery?
A: Your delivery and product disbursement will go faster if you have helpers to meet the truck.    
12. Q: What is your policy regarding damages or shortages?
A: We ask that you notify our friendly Customer Service department within 48 hours of delivery of any product damaged or shortages in shipping.    

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